Our standard methods of shipping are UPS Ground & USPS Priority Mail. Standard shipping time can take up to 5-7 business days (probably sooner) once the order leaves our warehouse.
We also offer UPS Standard Overnight US shipping. You will receive your order the following business day. Overnight shipping cutoff is 2:00pm PST, Monday-Friday. Orders placed after the cutoff time will ship the following business day.
Once the package has been picked up from our warehouse by UPS or USPS it is the responsibility of the courier to deliver the package. Loss, damage, or theft is out of our control and is the responsibility of the shipping company. Thanks for your understanding.
Please refer to the tracking number provided in the shipping confirmation email for details about your shipment and proof of delivery. If your package has been lost or stolen you can file a claim with UPS here or USPS here.
Please note packages are not shipped on weekends or holidays. Orders placed between 12/25-12/31 may experience delays.
Please remember to use the zip code associated with your billing address when filling out the “Payment” section during checkout.
If you have not received a confirmation email you have not been charged. Please confirm all your information and try to checkout again.
If you’ve attempted to checkout but it has been declined for any reason, it may say “pending” on your credit card/bank account, but you will not be charged.
If your checkout was successful but you have not received a confirmation email, please check your spam folder.
If you live in an apartment, condo, etc., or are shipping to an office please make sure to include your suite or building number. If you do not include the number your package will not be delivered. All undeliverable packages that are returned to us will be canceled and you will be credited back the value of the merchandise less the shipping cost.
If there’s an issue with your shipment and we can’t reach you via email, we may reach out on phone or sms.
If you purchased an item that is on pre-order your order will be shipped by or before the estimated shipment date found in the item description. Pre-orders are not available for overnight shipping. If you purchased a pre-order item along with additional in-stock item(s) your order will ship together at the time the pre-order item has come back into stock.
Loyalty codes from email promos may only be used during the duration of the promotion. Promotional discounts are non retroactive and can not be applied to past orders.
Due to our constantly changing inventory and high demand we do not offer direct exchanges. If you would like an exchange, we recommend returning the item(s) for a refund and re-ordering from our live inventory.
You can return unworn, unwashed or defective merchandise. Items must be returned in their original unworn condition. All hats are final sale due to health standards.
Returns must be made within 7 days of your order delivery date. Orders placed between 12/15 and 12/24 must be returned within 14 days of delivery. You will be issued a refund for the full value of the merchandise and the funds will be credited back to your original form of payment.
Shipping costs will be deducted from the refund total. Return shipping must be paid by the customer.
To initiate your return please use the contact form below. Please include your order number and what you’d like to do.
Please note: All sale items and orders placed with a promotional code are not eligible for returns. All sales final. Thanks!
We currently ship to over 20 countries and are adding more all the time. We use DHL Worldwide Express and UPS Worldwide Expedited for international shipments. In some instances customs may slightly delay the arrival of your package.
International orders may be subject to tax and duties imposed by the country the customer is ordering from. By completing the order the customer agrees to pay all applicable fees. If the package is seized by local customs officials for any reason a refund will not be issued unless the contents of the package are returned to us in their original condition.
If the customer refuses the order all fees associated with the shipment will not be refunded. For more information about your country's fees please contact your local customs office.
If the customer does not pay the required tax and duties fees assigned by their local customs office and the package is abandoned, the customer will be responsible the total order value and will not be refunded.
If a rejected package is returned to us with the contents in their original condition we will refund the customer for the value of the merchandise less any fees associated with your country's tax and duties, customs, VAT, ship to and return shipping fees.
Unfortunately we’re unable to offer returns or exchanges on international orders. All sales final.
Please review our expanded International Shipping FAQ prior to ordering.
Free & Easy is committed to making our website accessible to individuals with disabilities by meeting or exceeding the requirements of the Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA)
We have contracted www.accessibe.com the #1 fully automated web accessibility solution for ADA & WCAG compliance to optimize our site for accessibility.
If at any time you have specific questions or concerns about the accessibility of freeandeasy.com or need assistance in placing an order, please contact us at email@example.com. If you do encounter an accessibility issue, please be sure to specify the web page in your email, and we will make all reasonable efforts to make that page accessible for you.