USE CODE FREE SHIPPING ON ORDERS OVER $150 WITHIN THE CONTINENTAL US*

ORDERING

Can I change or cancel my order?

Order modifications and cancellations are not guaranteed as your order may have already been processed or shipped. Requests can only be made while we're in the warehouse, Monday-Friday 8AM-1PM PST.

If you want to change the shipping address or cancel your order please contact us within 10 minutes of placing your order.

When will my order ship?

Orders usually leave our warehouse within 24 hours but it can take up to 72 hours if you place your order Friday-Sunday.

Before ordering please confirm your name, address (including apartment/unit #) are accurate to avoid delays.

How long will it take to get my order?

Standard domestic shipping can take 5-7 business days once your package leaves our warehouse.

We offer UPS standard overnight shipping for domestic US orders. You will receive your order the following business day unless there are unforeseen delays by UPS. Overnight shipping cutoff is 2PM PST, Monday-Friday. Orders placed after cutoff will be shipped the next business day.

International orders may take up to 2-3 weeks to reach you depending on your location. If you're ordering from a major metropolitan city your order will likely arrive sooner. Please review our International Shipping FAQ for more details.

Before ordering please confirm your name, address (including apartment/unit #) are accurate to avoid delays.

Do you offer discounts?

Sign up for our email or text list for 10% off your order.


Once you're signed up you'll receive periodic emails/texts with new arrivals, current promos and more.

Only one promo code can be used per purchase and cannot be combined with other offers including free shipping.

Where is my order confirmation?

Once your order has been received we'll send an order confirmation to the email address you entered at checkout. If you’re using ShopPay or Apple Pay make sure to confirm the email address associated with your account is correct.


In most cases order confirmations aren’t received due to a typo in the email address. If you place an order and don't get a confirmation please check your junk folder first. If you still don't see a confirmation please contact us. Be sure to include the full name associated with your order. 


If you signed up for sms text alerts your order confirmation will be sent to the phone number entered.

The item I want is out of stock. Do you restock/reissue items?

We occasionally restock items. If the item you want is sold out please click on the "Notify Me When Available" button and sign up for a restock notification.


Limited edition items will likely not be reissued. Be sure to snag limited edition pieces quickly. Once they're gone, they're gone.

The item I want is available for pre-order. How long will it take to ship?

Please see the item's description for an approximate shipping date. If you’re ordering other in stock items along with your pre-order the entire order will ship together on the estimated ship date. Pre-order items are not eligible for overnight shipping.

Anything else I should know?

1. Please remember to use the zip code associated with your billing address when filling out the “Payment” section during checkout.

2. If your checkout was successful but you haven't received a confirmation email please check your junk folder.

3. If checkout was not successful and you have not received a confirmation email you have not been charged. Please confirm all your information and try to checkout again.


4. If you live in an apartment, condo, etc, or are shipping to an office please make sure to include your suite or building number. If you do not include this your package may not be delivered. All undeliverable packages that are returned to us will be canceled and you will be credited back the value of the merchandise less the shipping cost.


5. If there’s an issue with your shipment and we can’t reach you via email, we may reach out to you on sms via the phone number you provided.


6. Discount codes from email/text promos may only be used during the duration of the promotion. Promotional discounts are non-retroactive and can not be applied to past orders.

SHIPPING

When will my order ship?

Orders usually leave our warehouse within 24 hours but it can take up to 72 hours if you place your order Friday-Sunday. We do not ship packages on weekends or holidays.

How long will it take to get my order?

Standard domestic shipping can take 5-7 business days once your package leaves our warehouse.
We offer UPS standard overnight shipping for domestic US orders.

You will receive your order the following business day unless there are unforeseen delays by UPS. Overnight shipping cutoff is 2PM PST, Monday-Friday. Orders placed after cutoff will be shipped the next business day.


International orders may take up to 2-3 weeks to reach you depending on your location. If you're ordering from a major metropolitan city your order will likely arrive sooner. Please review our International Shipping FAQ for more details.


Before ordering please confirm your name, address (including apartment/unit #) are accurate to avoid delays.

How do I track my order?

Once your order has shipped you'll receive an email with tracking information. If you're expecting a shipping notification but haven't received one please check your junk folder.

Do you offer expedited shipping?

We offer UPS standard overnight shipping for domestic US orders. You will receive your order the following business day. Overnight shipping cutoff is 2PM PST, Monday-Friday. Orders placed after cutoff will be shipped the next business day.

Which countries do you ship to?

We currently ship to many countries and are constantly adding more. Please see checkout for shipping availability and rates. See our International Shipping FAQ for more details.

My package was lost or damaged. What should I do?

Once your order leaves our warehouse it is the responsibility of the courier to deliver the package. Loss, theft and damage from shipping is out of our control. Thank you for your understanding.

If there is an issue with your package please contact UPS or USPS to resolve the issue.

Tracking shows my order was delivered but I haven't received it. What now?

Please confirm that the shipping address in your order confirmation is correct.

Sometimes couriers will mark a package as delivered before it's been dropped off. Be sure to look out for your package as it will likely be delivered soon.

If you believe your package has been lost please check your mailbox, front/side/back doors, garage area or any other place your package could have been left. Also check with your neighbors to make sure they didn't get your package by mistake.

In general lost packages are found within a few days. If your package is still missing please contact UPS or USPS to resolve the issue.

INTERNATIONAL SHIPPING

Which countries do you ship to?

We currently ship to many countries and are constantly adding more. Please see checkout for shipping availability and rates.

Are there any extra fees for international shipping?

International customers are responsible for all duties, import taxes and brokerage fees. Depending on your location, there may be additional fees associated with your shipment. If duties and taxes are assessed for your order, a local Courier service representative will reach out to proactively assist with the clearance and delivery of your shipment.

If you refuse to pay the taxes or duties imposed by your local government your order may be seized and you will be held responsible for all fees associated with your order and will not be refunded.

My order is being held for duties and taxes. What now?

A local agent will proactively reach out to help arrange for payment and clearance. Please make sure to provide a valid phone number and email address in the checkout process, as this is the phone number and email that will be attempted to reach for clearance.

How do I track my order?

Please refer to the tracking number in your shipping confirmation email for updates on your order.

How long will it take for my package to arrive?

Orders usually leave our warehouse within 24 hours but it can take up to 72 hours if you place your order Friday-Sunday.

International orders may take up to 2-3 weeks to reach you depending on your location. If you're ordering from a major metropolitan city your order will likely arrive sooner. Please review our International Shipping FAQ for more details.


Before ordering please confirm your name, address (including apartment/unit #) are accurate to avoid delays.

Do you offer returns/exchanges for international orders?

Unfortunately we're not currently able to accept returns or exchanges for international orders. If you received a damaged or incorrect item contact us. Please be sure to include your order number and a photo of the issue.

EXCHANGES & RETURNS

What is your exchange/return policy?

We accept returns/exchanges for unworn/unwashed or defective merchandise only. All hats and socks are final sale due to health standards.


Your item(s) must be returned with 14 days of delivery. Shipping costs will be deducted from the refund total unless otherwise noted.


Orders placed with a promo code are not eligible for returns. Sale items are final sale and cannot be returned or exchanged. Thank you!


To initiate a return or exchange please visit our returns portal.

Can I exchange for a different size?

If you ordered the wrong size you can exchange it for different in stock size with 14 days of delivery. To start your exchange please visit our returns portal.

How do I make a return?

If you need to return an item visit our returns portal.


Once you submit your return/exchange request you'll be given a shipping label.
We offer exchanges for domestic orders only.


We charge a $10 shipping & handling fee for all returned merchandise. This fee will be deducted from your refund total.

How long will it take to receive my refund?

Once we receive your returned goods and inspect the items(s) we will issue a refund. In some cases this process can take up to 2 weeks. Before contacting us please check with your bank to ensure your refund hasn't already been received.

How long will it take to receive my exchange?

Once we receive your returned goods and inspect the items(s) we will ship your new item(s) within 24-72 hours.


Standard domestic shipping can take 5-7 business days once your package leaves our warehouse.
International orders may take up to 2-3 weeks to reach you depending on your location. If you're ordering from a major metropolitan city your order will likely arrive sooner. Please review our International Shipping FAQ for more details.

What happens if I receive a defective or incorrect item?

Please contact us right away and we'll make sure it's corrected! Please include your order number and a photo of the issue.

Which items are considered final sale?

All sale items, hats, socks and other accessories are considered final sale and cannot be returned or exchanged.

HOLIDAY POLICIES

How long will take for my order to ship/arrive?

We always do our best to ship as quickly as possible but orders placed between December 24-January 1 will experience delays.

Whats your holiday return/exchange policy?

Orders placed between December 15-December 24 must be returned within 30 days of delivery.


We can accept returns/exchanges for unworn/unwashed or defective merchandise only. All hats, socks and other accessories are final sale due to health standards.


Shipping costs will be deducted from the refund total unless otherwise noted.


To initiate a return or exchange please visit our returns portal.

WHOLESALE

We offer wholesale to select retailers across the globe. Please contact us to inquire.

WANNA JOIN THE TEAM?

Reach out to us here.

ACCESSIBILITY

Free & Easy is committed to making our website accessible to individuals with disabilities by meeting or exceeding the requirements of the Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA)


We have contracted www.accessibe.com the #1 fully automated web accessibility solution for ADA & WCAG compliance to optimize our site for accessibility.


If at any time you have specific questions or concerns about the accessibility of freeandeasy.com or need assistance in placing an order, please contact us. If you do encounter an accessibility issue, please be sure to specify the web page in your email, and we will make all reasonable efforts to make that page accessible for you.

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