Please remember to use the zip code associated with your billing address when filling out the “Payment” section during checkout.
If you have not received a confirmation email you have not been charged. Please confirm all your information and try to checkout again.
If you’ve attempted to checkout but it has been declined for any reason, it may say “pending” on your credit card/bank account, but you will not be charged.
If your checkout was successful but you have not received a confirmation email, please check your spam folder.
If you live in an apartment, condo, etc., or are shipping to an office please make sure to include your suite or building number. If you do not include the number your package will not be delivered. All undeliverable packages that are returned to us will be canceled and you will be credited back the value of the merchandise less the shipping cost.
If there’s an issue with your shipment and we can’t reach you via email, we may reach out on phone or sms.
If you purchased an item that is on pre-order your order will be shipped by or before the estimated shipment date found in the item description. Pre-orders are not available for overnight shipping. If you purchased a pre-order item along with additional in-stock item(s) your order will ship together at the time the pre-order item has come back into stock.
Loyalty codes from email promos may only be used during the duration of the promotion. Promotional discounts are non retroactive and can not be applied to past orders.